Secret Customer (Experience Tester)

location_onLocation

eventCompletion Date

Fri, 25 Sept 2026 - Sat, 24 Oct 2026 (Anytime)

scheduleDuration

1 hour

descriptionDescription

I am looking for a Secret Customer (Experience Tester) to evaluate the customer experience at a retail store. Task Description: - Evaluate staff professionalism, product knowledge, and helpfulness. - Document findings using a provided form link, including remarks and feedback. - Make a purchase or engage in a specific transaction only if it naturally arises during the interaction. - Simulate enquiring about a specific product or service feature. Skills and Experience Required: - Strong observation and analytical skills to assess customer service interactions. - Ability to provide detailed and objective feedback. - Excellent written communication skills for completing the feedback form. - Discretion and ability to blend in as a typical customer. Locations Available: - Sarawak Kuching - Johor Bahru

groupHeroes Required

7