Any Questions? We Got You

In accordance with labor laws, we require all users to be over the age of 16. When signing up for Quest, you are acknowledging you are 16+ years old.

Yes, most likely! Search us on the App Stores or Play Store and if we're available to download, means we've already expanded to your region!

We take user privacy seriously and have security measures in place to protect your personal information. For more details, refer to our Privacy Policy.

Yes, you can easily post a quest to hire a hero or become a hero by offering to available quests.

Our user guidelines are located in the top homepage banner. The link can be found Here.

For the safety and security of all users, we do not permit taking conversations off the platform. All communication should be conducted within the app to maintain a secure and transparent environment.

Quests that involve illegal activities, violate our community guidelines, or pose a risk to users' safety are not allowed. Additionally, advertising, referrals, loans, selling items are prohibited. Please review our guidelines for a comprehensive list of prohibited content.

To report a user for inappropriate behaviour, go to their profile, click on the report button, and provide details of the issue. Our team will review and take necessary action.

We love hearing from you! Reach out to us through email at hello@quest-inc.co. We'll get back to you as soon as we can.

After accepting an offer, you can communicate with the user to coordinate the task's details on the chat page. Once the task is completed, the Citizen will release payment.

Citizens and Heroes can only start chatting in-app after the payment is made and held securely with Quest. This gives Heroes the assurance of payment with each quest that they get assigned.

There could be various reasons for not receiving offers on your quest, such as your quest's title, pricing, or the demand for your specific task. Try adjusting these details and consider promoting it using Highlights/Notifications Blast to increase visibility.

We note your eagerness to post quests. However, your quest may have been deleted because we detected behaviour that we do not condone. Examples of such behaviour could be asking to bring the chat out of our app onto Telegram/Whatsapp etc., selling products or services as a Citizen and so on.

If a user fails to respond after you've accepted their offer and paid through Quest, report the user and contact our support team. We will assist you in resolving the issue and may take appropriate actions against the user.

A full refund will be made back to your original payment method as long as you are not the cause of cancellation.

If payment has been securely made via the platform, do not worry, contact hello@quest-inc.co and we will refund you the payment made.

If the Hero you assigned the quest to is not suitable to complete your quest, you may request for a cancellation by clicking the three dots in the chat. If the Hero did not read your title, description, requirements, screening questions properly, and falsely offered, we will do a full refund for you. However, if you were not clear in the quest descriptions and accepted the Hero despite the Hero's prompt answers to your screening questions, we will charge you a cancellation fee for causing the quest to be cancelled.

You will get refunded a full amount of the quest fee when a quest is cancelled. However, we may not return you the service fee paid, and charge it as a cancellation fee if you were found to be the one causing the quest to be cancelled.

If you cancelled the quest within 5 days of posting the quest and if no cancellation fee has been charged towards you, we will not initiate any charge towards your credit card. We will remove the 'Pending' status on your bank statement, and an immediate refund will be initiated. However, if your quest has been in-progress for more than 5 days after accepting an offer, or if you have been charged a cancellation fee, the refunds will go back to your respective payment method within the next 5 working days.

After a quest is completed, the funds will be transferred to your Quest Wallet which is accessible on the profile page. If you don't see it on your profile page, ensure you are viewing as a Hero (under top left tab in profile page). You can withdraw your income at any time and we will transfer it to your preferred account within 5 working days.

If a user fails to respond after you've sent an offer and you got accepted, report the user and contact our support team. We will assist you in resolving the issue and will take appropriate actions against the user.

Yes, there is no limit to the number of quests you can do at one time.

In the event that disputes occur, or you do not wish to continue with the quest, you may lodge a cancellation request. You will be prompted to provide an explanation of the situation or relevant information and screenshots.

If you haven't received payment for a completed quest, do report the user and please contact our support team hello@quest-inc.co. We will investigate and assist in resolving the issue.

Yes, if the quest posted had clearly stated the requirements and credentials needed, and in the case that you do not possess them, you will be charged a cancellation fee. Therefore, please ensure you ask questions in the questions section before making an official offer as this reduces any uncertainties of your capability to take on any quest.

If you have a balance in your Quest Earnings wallet, it will be deducted from the Quest Earnings wallet. If your Quest Earnings wallet has a zero balance, there will receive a negative balance and will receive a reduction in your next payout. For example, if the cancelled quest was worth $100, the cancellation fee will be $10. If the next quest you successfully complete is $50, then the amount you will receive will be the difference between the new quest price and the cancellation charge, which is $40.

Not necessarily! When a cancellation is lodged, the Quest Support team will vet through your case. From there, we will decide which party is the cause for the quest to go uncompleted.

In this case, you can request for cancellation under the 3 dots icon in chats. Do state the reason clearly for cancellation, and the quest will be cancelled with cancellation fees charged to the Citizen for inaccurate posting.

You can verify your account via the profile page. At the time being, verification is only allowed in Singapore and we are working on it to bring it to other regions. Please use the app as per normal, transact within the app, and you will be fine!

We have created a few features that allow you to boost your posting view rates. These exclusive and limited features are available to be selected when you post a quest starting from $30.

If you encounter an inappropriate quest, please report it to our moderation team. We take such reports seriously and will take appropriate action.

Your Earnings Wallet is available on your Hero profile page. Click on the 'Withdraw' button below the Earnings Wallet to withdraw the money. You can withdraw your income any time and we will transfer it to your preferred account within 5 working days.

Don't worry! Send us the screenshot evidence at hello@quest-inc.co and we will help you revert the review.

If you've been banned, it might be due to a violation of our community guidelines or terms of service. Please review our guidelines and fill up the form to unban. We will drop you a message if you have been unbanned.

You can delete it by heading to the profile page, and settings, scrolling down, and clicking on the "Delete Account" button.

We make it a must for all transactions to be paid in-app as this ensures that the payments are securely held in app while the work is completed. This prevents scams and ensures a trusted community.

At the moment, Quest only accepts payment via Credit/Debit card. We are currently working on bringing more payments method into our platform, so please do keep a lookout for it!

We take a 10% commission fee out of each transaction from the heroes and charge a fixed booking fee + processing fees to customer upon payment.

Both parties can initiate a cancellation. Click on the three dots at the top of the chat to access the cancellation request button, and make sure you provide the reasons for cancellation clearly. The cancellation will be processed thereafter and a refund will be made towards the Citizen. A cancellation fee of 10% of the quest fee will be charged towards the party found responsible for causing the quest to be cancelled.

Your Quest earnings wallet will only display a negative balance when a cancellation fee has been charged to you. This happens only when a Hero was the cause of the quest getting canceled.

Once you are sure you want to proceed to cancelling a quest, you can head to the chat tab. Enter the chat with the respective party you would like to cancel with. In chats, there will be a '3 dots' icon on the top right hand side of the screen, tap on it, and request for cancellation. Remember to state the reason for cancelling, and your quest will be cancelled thereafter.

When you receive a cancellation request, the quest will automatically be cancelled. However, you are given 48 hours to accept or reject the reasons of cancellation. With each quest booked, there will be processing and service fees incurred. Therefore, a cancellation fee will be charged to the party found responsible for causing the quest to be cancelled. By accepting or rejecting the cancellation, you are providing important information to the Quest Support team to decide which party should be the one bearing the cancellation fees.

If there is neither an acceptance nor rejection of a cancellation request, the quest will be automatically cancelled after 48 hours and the Quest Support team will review the cause of cancellation and charge the party responsible for causing the quest to be cancelled a cancellation fee. Accepting or rejecting helps the Quest Support team to have a clearer picture and also provide evidence for which party should be charged. Therefore in the unfortunate event that a quest is cancelled, having your cooperation in accepting or rejecting a quest cancellation request is crucial.

Cancelling quests incur charges. When a quest is cancelled, there will be processing fees and service fees incurred in the process. As part of the Quest mission to build a trusted community of reliable users, we charge users with a cancellation fee to promote reliability amongst Heroes as well as to ensure no Citizens would blindly post a quest without intention of payment. We will therefore charge the party responsible for causing the quest to be cancelled a cancellation fee.

Not necessarily, even if you are the one that initiate a cancellation, we will not charge you a cancellation fee as long as you are not the one responsible for causing the quest to be cancelled. Therefore, when cancelling a quest, please make sure to state the reasons clearly in order for the Quest Support team to make a fair decision to charge the party responsible for cancelling.

The Quest Support team charges a cancellation fee to the party responsible in causing the quest to be cancelled. We make this decision via the information we have on hand, via evidences submitted by both parties, the quest title, description, screening questions and answers. We will not be aware of conversations out of the platform. To ensure you are fairly reviewed, please do state the reasons clearly with evidence provided when a cancellation occured. If you still feel that you have been unfairly charged a fee, please do write in to hello@quest-inc.co with context of the cancellation and we will review it on a case-by-case basis.

You will get refunded a full amount of the quest fee when a quest is cancelled. However, we may not return you the service fee paid, and charge it as a cancellation fee if you were found to be the one causing the quest to be cancelled.

If you cancelled the quest within 5 days of posting the quest and if no cancellation fee has been charged towards you, we will not initiate any charge towards your credit card. We will remove the 'Pending' status on your bank statement, and an immediate refund will be initiated. However, if your quest has been in-progress for more than 5 days after accepting an offer, or if you have been charged a cancellation fee, the refunds will go back to your respective payment method within the next 5 working days.